FAQ

Most car rental companies will not allow you to visit another country. However, each car rental company has its own cross border allowance which varies from company to company. Please check the “important information” that specifies limitations of your rental. 

When booking a car, you will see the list of additional services and goods you need. Most often a GPS navigator, baby seats and boosters are, extra driver or additional insurance coverage are offered.

Yes, you can cancel or modify your reservation by contacting customer support. Please, note that all modifications to booking should be done not later  than 48 hours prior to the pick up.

We accept the majority of credit and debit cards for advanced payment . The remaining amount paid at the pick up location can be paid by method accepted by each car rental provider, but in most cases you will still need a credit card for the deposit.

We offer rentals from 1 day and up to 3 months. However some car rental companies set up 3 days as a minimum rental period. Rentals for more than  3 months are available upon request.

Most companies  permit car hire to drivers over the age of 21 and below 80, provided they have a minimum of one year’s driving experience. Usually for the drivers aged 21-25  and 75-80  an additional insurance or young driver and senior driver fees respectively will apply.

Yes, you can rent a car using the One-way rental model, leaving it at another point in the same city or in another city.

Luxury, economy, SUV, van, electric, hybrid.

Here is the list of required documents:

• Valid driver’s license
• Valid passport or ID card for identification
• International Driver’s Permit (IDP) if relevant
• Credit card issued on driver’s name (debit cards and another holder’s cards can’t be accepted)

Third-party liability insurance is included in every rental. Other insurance packages are optional. Some car rental companies offer insurance packages during the booking process while the others may offer them at pick-up.

Yes, you can book a car for someone else, but they must meet the rental requirements.

Yes, an advance payment of 15% of the total rental cost is required to confirm your booking.

You can add a second driver during the booking process  before the pick-up and by requesting this upon arrival to the pick up location.

Yes, you can modify your order by contacting customer support, but the final price and availability may change.

To place an order, select your pick-up and drop-off locations, choose your vehicle, and enter the required driver details.

If you cancel not more than 48 hours before your rental starts, you’ll receive a full refund. Cancelling less than 48 hours before pick-up may result in a partial refund or no refund.

A confirmation letter with your rental details, including pick-up location, dates, and vehicle information.

Check your spam folder or contact customer support to verify your booking.

Yes, once you complete the payment and receive a confirmation email, your booking is confirmed.

Some car rental providers may require customers to make an advance payment to confirm a booking. This may be done by sending a secure payment link or bank payment details.

After making the advance payment, a confirmation notice with your order details will be emailed to you. 

In certain cases—particularly for bookings with out-of-hours delivery or custom/long-distance deliveries—the rental provider may request an advance payment ranging from 50% to 100% of the total rental amount.

The customer must complete the payment within 48 hours of receiving the payment request. If the advance payment is not made within this period, the booking may be automatically cancelled by the rental provider.

Currently, only the advance payment is made online; the balance is settled at pick-up.

The remaining amount is paid at the pick-up location. Accepted payment methods are listed on “important info” of your rental. Payments can be made via credit card, debit card, or other available payment methods during booking.

We accept the majority of credit and debit cards for advanced payment . The remaining amount paid at the pick up location can be paid by any method accepted by each car rental provider.  But in most cases you will still need a credit card for the deposit.

If the booking is canceled by the provider, you are usually entitled to a full refund or an alternative car rental option.

Normally it  takes 5-7 business days but still the refund processing times may vary. 

Full refunds are possible only if you cancel within the specified free cancellation period.

Refund requests are handled through customer support.

If you have added your flight details to your booking, the car rental company will be able to track your flight and may hold the car for you for some time.
If your flight is delayed it is important to call the local car rental station using the contact number of the company displayed in your confirmation email as soon as possible.

Most companies have a 29-59 minutes grace period when the rental is over, please check the “important info” of your rental. The conditions and amount of fines for late return, leaving the permitted zone, damaging a car, speeding, eating and smoking inside the car  are specified in the terms of the contract.

All conditions for returning the rented car are specified in the contract. In case of deviation from the conditions, contact your rental company to discuss the specific situation.

The main driver needs to present the following (all held in their own name): 

• An ID card/passport
• A credit card with sufficient credit to cover the deposit for the car
• Full Driver’s Licence
• Our confirmation email that you have received with the details of the rental
  
  NOTE: You will additionally need to present an International Driver’s Permit if your domestic driver’s licence is issued in non latin alphabet.

If you already have a booking, please open your confirmation email for more details.